MYLK Message Privacy Policy 2008

The importance of the protection of privacy of those using our services is very important to mylkmessage and we have implemented policies and procedures to work towards this protection. This Privacy Policy explains what kinds of client information we retain, how it may be used or disclosed and your rights in relation to it. The provision of personal information assists mylkmessage to deliver a better personalised service to you, and it is for this primary reason that we make information related requests.

The information that may be collected by mylkmessage includes user's:

  • Name & Contact details (including postal address, telephone & fax numbers and email addresses)
  • Other details if applicable relating to the company/organisation that the user is an employee of, or is administering the mylkmessage account on behalf of. mylkmessage collects information from users in various ways, including but not limited to information:
    • collected online via our website;
    • faxed to our offices;
    • sent via conventional post; and
    • collected over the telephone.

mylkmessage is the sole user of the information collected from our customers. We do not use, share, sell or rent this information in any way subject to the exceptions outlined in this statement.

1. About Us

mylkmessage is a specialist provider of SMS communications services for small business, government and major corporations.

2. Links and Cookies

mylkmessage websites may contain links to other sites. mylkmessage strongly recommends that users read the privacy statements of every external site that requests information that could be personally attributed to users. This privacy statement applies solely to the information collected directly by mylkmessage and mylkmessage is not responsible for the privacy policies of any 3rd party websites that users might visit as a result of following links from a website administered by mylkmessage.

A cookie is a piece of hardware stored on a user.s hard drive containing generic information about the user, but not any personally identifiable information. mylkmessage reserves the right to use this information, such as the IP address of visitors to our site, to analyse trends and best administer usability of our websites. mylkmessage does not share, sell or rent this information in any way subject to the exceptions outlined in this statement.

3. Trial Users

In order to trial various services offered by mylkmessage, users may be required to first complete an online registration form, or may provide some personal information to a member of the mylkmessage sales team over the telephone. The information collected during this process is used to contact the user regarding services that they have expressed interest in.

4. Collection

mylkmessage collects information from users in order to provide a quality SMS services, and to perform related administrative and billing support. In addition to the sources of information referred to above, mylkmessage also collects information relating to the use of our various services, in order to further enhance the performance and development of our SMS products.

mylkmessage does not collect sensitive information from users such as race, religion, beliefs or sexual preferences, and any attempt by mylkmessage or its agents to collect such information should be reported to mylkmessage immediately.

5. Message Content & 3rd Party Information

mylkmessage also stores the content of the messages sent by all users. This information is treated as strictly confidential and is not accessible by users, or by mylkmessage staff members without the prior consent of the administrator of the mylkmessage account. Furthermore, any information owned by users that is stored within mylkmessage infrastructure, including users. client databases, is also treated as strictly confidential and is not accessible by users, or by mylkmessage staff members without the prior consent of the administrator of the mylkmessage account.

6. Disclosure

mylkmessage treats information collected from users as strictly confidential. However, information may be disclosed in the following circumstances:

  • where the user has consented to disclosure;
  • where mylkmessage is permitted or required by law to disclose, or it is in the interests of public safety to do so;
  • where the disclosure is to a law enforcement agency, government agency, court or external adviser and mylkmessage is permitted or required by law to do so;
  • where it is essential for a contractor to provide their services to us, in which case mylkmessage will take all reasonable steps to ensure that the contractor maintains the integrity of the privacy policy statement issued by mylkmessage. In addition, mylkmessage from time to time may use information collected to inform users about promotions, new services and features offered by mylkmessage. However, mylkmessage will not provide such information to external parties, and will only use the information to contact clients directly, or through one of our software partners who integrate mylkmessage technology into their own products.

If you do not wish to receive any information relating to promotions, new services and features offered by mylkmessage, please contact mylkmessage support.

7. Security of User Information

mylkmessage takes all reasonable steps to protect user information from misuse and loss and from unauthorised access, modification and disclosure. mylkmessage.s websites and internal information management systems are designed with the aim of preventing user information from being disclosed by any unauthorised means. However, mylkmessage users should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.

In order to access or change users. information online, users are required to log in using their unique user name and password provided to them when establishing their mylkmessage account. In order for users to gain access to their personal information over the telephone via mylkmessage support, users may be required to identify themselves via confirmation of the existing account details held by mylkmessage.

8. Collection of User Information

mylkmessage will take all reasonable steps to ensure that the personal information collected, used or disclosed is accurate, complete and up to date. Users have the right to access information held by mylkmessage that directly concerns the user. If this information is not accurate, complete and up to date, users may make a request to modify information. To make such a request, please contact mylkmessage support. Generally, mylkmessage will not charge a fee for providing information to users, however we reserve our right to charge a fee if the request unreasonably consumes the resources of mylkmessage, and in addition may refuse access to certain information in accordance with the National Privacy Principles.

9. Consent and Changes to Privacy Statement

By providing mylkmessage with information and using the services provided, users consent to the collection, use and disclosure of information in the manner described in this privacy statement or its subsequent amendments. We encourage users to check our privacy statement regularly as it may change from time to time.